Privacy Policy

Your privacy and confidentiality are fundamental to our mission. Learn how we protect your personal information and respect your rights.

Your Privacy is Protected

Core Recovery Home is committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy explains how we collect, use, and safeguard your information in accordance with HIPAA and applicable privacy laws.

Last Updated: December 2024

Information We Collect

Personal Information

  • Contact information (name, address, phone number, email)
  • Emergency contact details
  • Insurance information and payment details
  • Background check and reference information

Health Information (Protected Health Information - PHI)

  • Medical history and current health conditions
  • Mental health and substance abuse treatment history
  • Medication information and allergies
  • Drug and alcohol testing results
  • Progress notes and treatment records

Other Information

  • Website usage data and cookies
  • Communication records (emails, phone calls)
  • Program participation and compliance records

How We Use Your Information

Treatment and Care

  • Providing housing and support services
  • Coordinating with healthcare providers
  • Monitoring program compliance
  • Emergency medical care

Administrative Purposes

  • Processing payments and insurance claims
  • Quality assurance and program improvement
  • Legal compliance and reporting
  • Communication about services

When We Share Information

Important: We Never Share Without Permission

We will never share your personal or health information without your written consent, except in specific legal circumstances outlined below.

With Your Written Consent

  • Healthcare providers involved in your treatment
  • Family members you designate
  • Insurance companies for payment purposes
  • Other treatment facilities during transfers

Required by Law (Without Consent)

  • Imminent threat to yourself or others
  • Suspected child or elder abuse
  • Court orders or legal proceedings
  • Public health emergencies

Your Privacy Rights

Access and Control

  • View your medical records
  • Request corrections to your records
  • Obtain copies of your records
  • Restrict certain uses of your information

Communication Preferences

  • Choose how we contact you
  • Request alternative contact locations
  • Opt out of non-essential communications
  • Update your preferences anytime

Filing a Complaint

If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Contact our Privacy Officer:privacy@corerecoveryhome.org

How We Protect Your Information

Secure Storage

All records are stored in locked, secure locations with restricted access. Digital records are encrypted and password-protected.

Staff Training

All staff receive regular HIPAA training and sign confidentiality agreements. Access is limited to those who need it for your care.

Regular Audits

We conduct regular security audits and update our privacy practices to ensure the highest level of protection.

Website Privacy

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze site usage. We do not use cookies to collect personal health information.

Essential cookies for site functionality
Analytics cookies to improve user experience
No tracking of personal health information
No sale of personal data to third parties

Contact Us About Privacy

Privacy Officer

privacy@corerecoveryhome.org
(555) 123-HELP
Core Recovery Home
Privacy Officer
123 Recovery Lane
Healing Hills, CA 90210

Questions or Concerns?

If you have any questions about this privacy policy or how we handle your information, please don't hesitate to contact us. We're here to ensure your privacy is protected.

Contact Us

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

  • Post the updated policy on our website
  • Notify current residents of significant changes
  • Update the "Last Updated" date at the top of this policy